The Sunglass Fix, an online sunglass start up company, has created a cost effective alternative for people who scratch, break or damaged their lenses. Instead of throwing away your favorite sunglasses get brand new lenses. They carry over 7000 models of replacement lenses, including polarised lenses, and will ship them anywhere in the world for free. Can't find your polarized lenses? Don't know your sunglass model information? A little apprehensive about installing the lenses yourself? No worries, The Sunglass Fix provides free professional installation on almost all sunglasses models and has a very convenient, reliable, and cost effective home pick up and delivery system that is available anywhere in Australia. International customers regularly use The Sunglass Fix’s free installation services. Most sunglasses can be mailed to Australia for around $5.00 US dollars.
Historically it's been difficult to get replacement lenses. Going to a prominent sunglass optics store or Optometrist can end up costing you more than the original purchase price of your sunglasses. The sunglass manufacturers seldom offer replacement lenses and if they do they are usually quite expensive and at times require you to pay for shipping back and forth to their factory for fitting.
The Sunglass Fix has designed its business around customer service and quality. They provide high quality sunglass lenses and polarized sunglass lenses at a price that makes replacement a very cost effective option. The Sunglass Fix was awarded “PLATINUM” Ranking by Australian Customer Services Awards group. This is the highest ranking available and has only been granted to a handful of companies. ACSA blends a large sample of anonymous customer feedback with a through review of internal operational processes and random 3rd party testing of the company's services to reach its conclusion. “Obtaining this level of achievement shortly after our first year of starting commercial service is incredible” states Craig Anderson, the founding director of The Sunglass Fix. “We spent several years designing business processes, manufacturing and sourcing lenses, and really just figuring out how to make lens replacement something people would do. We knew quality, convenience, and value for money would be the primary decision factors and we designed the company with those goals in mind. We realised that customer service was the fabric that held these components together and incorporated it in every operational process we developed. I'm very happy to see it's worked and that an organisation like the Australia Customer Service Awards realised the hard work we had put in.
The Sunglass Fix ensures that their customers are satisfied with their scratched sunglasses repair services by replacing lenses instead of trying to polish or remove blemishes. They carry premium sunglass replacement lenses and guarantee fit and that they'll perform as good as your original lenses or your money back. In fact, The Sunglass Fix has one of the best guarantees in the sunglass optics industry.
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